FAQ's

You've got questions and hopefully we have some answers!

What can you tell me about the fit of the jersey?

This is a contemporary cut jersey meant to fit tight. It is a very stretchy fabric but if you are concerned about fit we suggest going up one size however sizing is overall accurate to North American pro fit jerseys in this style.

What can you tell me about exchanges?

You'll receive your merchandise at the package pickup in September where you will be able to do on site exchanges.  That said, inventory will be limited so our suggestion is to come early when there is more merchandise to choose from for your exchange.  We will offer post event exchanges however you would then be responsible for shipping and there could be a delay in doing the exchange.

How do I collect my merchandise

All pre-ordered merchandise will be available for pickup at the pre-event package pickup/registration.  Look for the signs that say "MERCHANDISE PICKUP".  Be sure to have your ID and order number ready.  You should be able to find your order confirmation in your email.  

When/where is the package pickup?

The package pickup takes place at VeloSpoke, our pre-event expo held at the Vancouver Convention Centre on Friday, September 6th from 11am to 8pm.  Keep an eye out for more information.

I would like to create a team kit for my team/group.  Can you help?

Of course!  Reach out to us by email to chat merchandise@rbcgranfondo.com